1. Closed-circuit television(CCTV)
1.1
The premises shall install operate and maintain a comprehensive digital colour CCTV system to the satisfaction of the Police and local authority
1.2
All public areas of the licensed premises including entry and exit points will be covered, including any outside areas under the control of the premises licence holder.
1.3
The system must record clear images permitting the identification of individuals, and in particular enable facial recognition images (a clear head and shoulder image) of every person entering and leaving in any light condition.
1.4
The CCTV system will continually record whilst the premises are open for licensable activities and during all times when customers remain on the premises.
1.5
All equipment must have a constant and accurate time and date generation.
1.6
All recordings will be stored for a minimum period of 28 days with date and time stamping. (Offers on applications in excess of 28 days are acceptable).
1.7
Viewable copies of recordings will be provided on request to the Police and local authority officers as soon as is reasonably practicable and in accordance with the Data Protection Act 2018 (or any replacement legislation) The CCTV system will be capable of downloading images to a recognisable viewable format.
1.8
There will be security measures in place to ensure the integrity of the system to prevent the tampering with, and deletion of, images.
2. Staff training
2.1
All staff engaged in licensable activity at the premises will receive training and information in relation to the following:
· The Challenge 25 scheme in operation at the premises, including the forms of identification that are acceptable.
· The hours and activities permitted by the premises licence issued under the Licensing Act 2003 and conditions attached to the licence.
· How to complete and maintain the refusal register in operation at the premises (in relation to the sale of alcohol).
· Recognising the signs of drunkenness.
· The operating procedures for refusing service to any person who is drunk, under-age or appears to be under-age, or appears to be making a proxy purchase.
· Action to be taken in the event of an emergency, including reporting an incident to the emergency services.
2.2
Training shall be recorded in documentary form and shall be regularly refreshed at no greater than 6 monthly intervals. Training records shall be made available for inspection and copying at reasonable times upon request of an authorised Officer of a responsible authority.
2.3
Training records will be retained for at least 12 months.
3. Incident Log
3.1
An incident log shall be kept and maintained at the premises which will include a log of the following, including pertinent details:
· Any incidents of disorder or of a violent or anti-social nature
· All crimes reported to the venue, or by the venue to the police
· All ejections of patrons
· Any complaints received
· Seizures of drugs or offensive weapons
· Any faults in the CCTV system
· Any visits by a responsible authority (under the Licensing Act 2003) or emergency service.
3.2
Records must be completed within 24 hours of any incident, and will contain the time and date, the nature of the incident, the people involved, the action taken and details of the person responsible for the management of the premises at the time of the incident.
3.3
The logs shall be kept for at least 12 months following the date of entry and be made available for inspection and copying upon request of an authorised officer of a responsible authority.
4. Refusals register
4.1
An alcohol sales refusal register shall be kept at the premises and be maintained to include details of all alcohol sales refused. The register will include:
· the date and time of refusal
· the reason for refusal
· details of the person refusing the sale
· description of the customer
· any other relevant observations.
4.2
The refusals register will be made available for inspection and copying on request of an authorised Officer of a responsible authority.
4.3
All entries must be made within 24 hours of the refusal.
5. Outside area
5.1
Save for those who wish to temporarily leave the premises for the purposes of smoking, all outside areas must be closed and cleared of customers by 22:00hrs. Adequate notices shall be displayed to inform patrons of this requirement
5.2
Clear notices displayed at all points where customers leave the building must instruct them to respect the needs of local residents and leave the premises and the area quietly.
6. Public Nuisance
6.1
Except for access and egress all doors and windows shall be kept closed during periods of entertainment associated with the Premises Licence.
6.2
The manager, licence holder or other competent person shall carry out observations in the vicinity of the properties at (insert location), on at least (insert time period e.g. hourly) intervals between (insert start time) and (insert finish time) whilst the Premises Licence is being exercised for the provision of regulated entertainment in order to establish whether there is a noise breakout from the premises.
6.3
If the observation reveals noise breakout at a level likely to cause disturbance to the occupants of properties in the vicinity then the volume of music shall be reduced to a level that does not cause disturbance.
6.4
A record of such observations shall be kept in a book for that purpose, retained for a period of 6 months,
6.5
Such a book shall be completed immediately after the observation detailing the time, location and duration of the observation, the level of noise breakout and any action taken to reduce noise breakout.
6.6
Such book to be made available at all times upon request to an authorised officer of the Licensing Authority or a constable.
7. Local engagement
7.1
The premises licence holder and/or the management of the premises will make contact with the licensing officer at the licensing authority on a weekly basis (or such other time as may be agreed between the parties) to discuss any incidents that have taken place in the preceding 7 days and to agree and implement an action plan to deal with these incidents
7.2
Contact details for the premises – a telephone number and email address - will be provided to local residents on request
7.3
A representative of the premises licence holder will provide contact details (phone number and email)to the licensing authority
8. Use of the garden
8.1
Any live or recorded music in the garden shall cease no later than 21:45hrs
8.2
The number of live/recorded music events in the garden shall be limited to 6 times a year
8.3
Notice of live/recorded music events in the garden shall be given to local residents
9. Off sales
9.1
Any alcohol sold for consumption off the premises shall be in sealed containers only
10. Licensed area
10.1
Save for the tenants, persons ordinarily living on the premises, any person working at or on the premises, or in the event of an emergency, no persons must be in any licensed area outside of the hours permitted under the licence.